Shipping Information & Returns
Ella Park Makeup currently ships within Canada and to the U.S.
Orders are processed within 2-4 business days.
Within Canada: $9 CDN
To the U.S: $9 CDN
Additional Shipping Taxes & Tariffs
There are no additional shipping taxes or duties for orders delivered in Canada. Orders being shipped to the U.S may be subject to additional tariffs or duties.
Our returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you any refund or exchange.
Returns are only given to items that are defective upon arrival. Your item must be unused and in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card company, it may take some time before your refund is officially posted. If 7 business have gone by and no refund has been applied to your credit card, please contact us at email@example.com.
Sale items (if applicable)
Unless found defective, sale items cannot be refunded. Sorry.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. The items must be unused and in the originalpackaging. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you instructions.
Shipping Your Items Back
Send us an email at email@example.com and we will send you instructions on where to ship your item.
You will be responsible for paying for your own shipping costs for returning your item (unless your item was defective or the wrong item was shipped). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you will vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.